F.A.Qs

  • What payment methods do you accept?
  • We accept debit card, credit card, Paypal.
  • How long will it take to receive my order?
  • Do you offer international shipping?
  • Unfortunally, so far international shipping is unavalable, except New Zealand.
  • What is your return policy?
  • Please chech the return policy page.
  • How do I track my order?
  • Once your order is handed to Australia Post, we will send you a shipping confirmation email which will include a tracking link. Simply click on the link and you will be re-directed to the Australia Post tracking site where you can see live updates of your order.

  • Haven’t received your shipping confirmation email yet? Your order may be on pre-order. If you haven't received any email confirmations or updates please send our team an email to support@chicribbon.com and we will track your order for you.

  • Can I cancel my order?
  • If your order has not yet been shipped out by us, you can cancel it. Please send an email to support@chicribbon.com quoting your order number and the reason.
  • Do you offer any promotions or discounts?
  • We offer surprise sale period.
  • Can I modify my order after it has been placed?
  • If your order has not yet been shipped out by us, you can modify it. Please send an email to support@chicribbon.com quoting your order number and the new item need to be replaced.
  • How can I contact customer service?
  • Please chech the contact us page.
  • Do you have a physical store location?
  • We hope we can say Hi in a physical store soon.
  • What is your privacy policy?
  • Please chech the privacy policy page.

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